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Idea: 5 great reasons to sell my call center training courses

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Abstract

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Call centre expert with 10 years experience reveals top tips &
techniques that you can learn & achieve your own success!
__________________________________________________________________

I've been extremely successful working in call & contact centers over
the past 10 years & thanks to my excellent reputation in the sector I
now run a very lucrative call center consultancy charging $635 per day
for my time.

Something not a lot of people realise.....

"The current economic downturn is a fantastic time for people to
progress their careers & earn more money through increased bonus & job
promotion. It's also an amazing opportunity for people who are out of
work to get a well paid new job & a very rewarding career."

I've enjoyed working in call centers since starting out in telesales &
I'm grateful for my success, the money I earn & the standard of life I
can provide my family. I want you to know that you can do the same & my
12 downloadable training courses will give you the head start you need
from the comfort of your own home.

Below are details on each course & what you'll learn.
__________________________________________________________________

"Learn the skills you need to be successful, earn the money you
deserve & make getting that new job or promotion so much easier!" Buy
Now-
__________________________________________________________________

Building Customer Rapport

Seriously Effective Questions

Expert Objection Handling
Closing The Sale
Sales

Course 1 - Building Customer Rapport

Sales are often built on our ability to build relationships with
customers and for this we need rapport. This is more than small talk.
It is more like a common understanding between 2 or more people. Find
out how to build really effective rapport with this course.

What You'll Learn....
1. How to build strong rapport with your customers
2. How to inspire customer confidence
3. How to adjust your style to match your customer

Course 2 - Seriously Effective Questions

There is no way we can make a good recommendation unless we understand
the customer's needs and there is no way we can understand the
customer's needs without strong questioning. The ability to question in
an engaging and friendly way is an essential part of any sales person's
toolkit. Learn how to ask the right questions with this course.

What You'll Learn....
1. How to use a range of questions to uncover customers needs
2. How to effectively structure your questioning
3. How to use summarising as a way of keeping track

Course 3 - Expert Objection Handling

Objection handling is essential and a sales person who can comfortably
deal with customer concerns will not only close the immediate deal, but
also build trust for future sales. Learn the secrets to handling any
objection with this course.

What You'll Learn....
1. How to clarify a customers concerns
2. How to deal with those concerns and build trust with the customer
3. How to make sure your customer is happy to buy

Course 4 - Closing The Sale

At a time in the sale it is appropriate to ask for the business. This
can be an area of concern for sales people who fear breaking the
rapport, or offending the customer by appearing too pushy. There are
however ways of approaching this that encourage the customer to buy and
can even strengthen the rapport. Get my top tips for closing the sale
with this course.

What You'll Learn....
1. When to use different closing techniques
2. How to make recommendations with confidence
3. How to use benefits to encourage a customer to buy
__________________________________________________________________

"Better sales skills = more sales & more money. If you're serious
about getting lots of sales you need to share my top tips for success!"
Buy Now-
__________________________________________________________________

Customer Care

Creating Customer Advocates

Using Effective Questions

Awesome Emotional Intelligence
Handling Difficult Customers

Course 5 - Creating Customer Advocates:

Advocacy is the most cost effective and powerful advertising any
organization can get and it's the one that we have the most impact on.
The quality of our interaction with the customer has a major impact on
their regard for the company and we have the power to convert the
angriest customer into a raving fan in a phone call! Find out how to
turn customers into advocates with this course.

What You'll Learn....
1. How to find opportunities to add value on each and every call
2. How to convert disappointed customers into advocates of the company
3. How to identify "nice touches" that will help you exceed customer
expectations

Course 6 - Using Effective Questions:

So much time is lost in call centers through ineffective questioning
and poor listening. If we get it right we achieve first time fix and a
sensible call length. If we get it wrong the call quickly loses
structure and if we fail to get to the root of the problem the customer
is very likely to call back. Learn how to ask the right questions with
this course.

What You'll Learn....
1. How to use a variety of different question types
2. How to improve the structure of your questions
3. The difference between hearing and listening
4. How to effectively summarize to avoid creating call backs

Course 7 - Awesome Emotional Intelligence:

Emotion plays a huge part in the customer relationship. It is not just
dealing with the emotions of the customer contacting us, but also
managing our own emotions to make sure they do not adversely affect
either our work life or our personal life. Learn the secrets to
developing effective emotional intelligence with this course.

What You'll Learn....
1. How to respond appropriately to customer emotions
2. How to manage your own emotional state
3. How to keep your levels of motivation where they need to be

Course 8 - Handling Difficult Customers:

No organization will always get it right and so an inevitable part of
the job is dealing with customers who have been upset or disappointed
with our service. Because of the emotion involved these customers can
be challenging. Our role is to focus on solving the problem in a calm
and professional way. Get my top tips for handling difficult customers
with this course.

What You'll Learn....
1. How to calm down angry customers
2. How to ensure you accurately understand a customers problem
3. How to effectively present alternative options to your customers
__________________________________________________________________

"To be a success in customer care you need these simple techniques
that will impress your customers & amaze your boss!" Buy Now-
__________________________________________________________________

Effective Coaching Skills

How To Influence People

How To Manage Results

Motivating Teams
Management

Course 9 - Effective Coaching Skills

Coaching is a key component of the manager's toolkit. The ability to
get the most out of others is a sure way to achieve great results.
Coaching is not something to be confined to reviews or performance
discussions, but as great managers we should constantly be looking for
coaching opportunities. Find out how to be a fantastic coach with this
course.

What You'll Learn....
1. How to structure your coaching
2. How to identify steps to create a coaching culture
3. How to create a range of useful coaching questions

Course 10 - How To Influence People

Influence is one of the key differentiators in management. Those who
really get on are consistently effective influencers. They show the
ability to influence at every level and in any situation and they
demonstrate flexibility in their approach. Learn the little known
techniques behind influencing people with this course.

What You'll Learn....
1. How to use a range of influence techniques to achieve objectives
2. Understanding the difference between impact and influence
3. How to confidently influence at all levels

Course 11 - How To Manage Results

Everything is measured in a contact centre environment and individual
performance has a major impact on the team performance. The ability to
get the most out of your team by ensuring that every member is making a
fair contribution is key to success in call center management. Learn
the secrets to managing team performance & delivering great results
with this course.

What You'll Learn....
1. How to set meaningful objectives
2. How to give effective feedback
3. How to build successful plans to improve performance

Course 12 - Motivating Teams

Motivation levels drive so many of a Contact Centre's metrics including
levels of customer service, attendance and staff retention. This makes
the ability to motivate others a key part of the manager's skill set.
Get my top tips for motivating people with this course.

What You'll Learn....
1. How to identify what motivates people
2. How to identify how people can become demotivated and how this can
be avoided
3. How to create plans to achieve short and medium term targets
__________________________________________________________________

"Effective managers achieve more. Discover the simple management
secrets that you can use to be super effective now." Buy Now-
__________________________________________________________________

Salary

The average call center salary in the U.S today is approximately
$30,000 plus bonus.

Today, instant access to all 12 courses costs just $4 per course!

Buy Now-
__________________________________________________________________

Your Checklist For Success!

Tick Share My 10 Years Call Center Expertise

Tick 12 Courses Only $48 - I Charge $635 A Day

Tick
Over 130 Pages Of Expert Tips & Advice

Tick Easy To Follow Format & Self Assessment

Tick Each Course Takes Around 30 Minutes

Tick Train In The Comfort Of Your Own Home

Tick Instant & Secure Online Download

Tick PDF Files Can Open In Any PDF Reader

Tick 60 Day Money Back Guarantee

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Buy Now At Discount Rate-

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Buy Now & Get 2x Free e-books! Create An Expert Resume That Delivers &
Top Interview Techniques That Really Work!

Bonus 1 If a successful interview gets you the job then a successful
resume gets you the interview. This e-book reveals how recruiters
assess your resume so you can make sure it tells them what they need to
hear.
Library Bonus 2 Once your resume gets you the interview you can
consider the is job yours - you also have an hour to talk yourself out
of it. This e-book provides tips and techniques to help you be your
best at the interview.

Get All 12 Courses For Todays Low Price Of Just

$48

Buy Now & You'll Receive My 2 Bonus e-Books Totally Free Of Charge!

Buy Now-
__________________________________________________________________

guarantee

You need to act now and get these discounts

**60-Day Money Back Guarantee**

If the call centers I provide training services to find out that I'm
offering all these training courses for such low prices they'll simply
buy them for themselves and stop paying me my fees.

I really don't know how long I can keep these prices this low and would
hate for anyone who is seriously interested in benefiting from these
training courses to miss out.

That's why I'm offering a 60 day money back guarantee to everyone who
purchases my courses today before it's too late - take advantage of the
incredibly low price of just $48, start putting the techniques into
practice striaght away and be safe in knowledge that if your not happy
you can get 100% of your money back - no questions asked.

This amazing low price works out at just $4 per course & I charge $635
per day to deliver this training - it's a fantastic price that I simply
don't know how long I can afford to offer.

Buy Now Before It's Too Late-

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